Complaints & concerns

At Meadow Bank, as part of Northern Star Academies Trust (NSAT), we highly value the positive relationships we have with parents, carers and our wider school communities.

We are committed to delivering the highest possible standards in everything we do. It is important to us that we address any concerns or complaints fairly and that we do everything we can to reach a positive outcome for everyone. 

All concerns and complaints will be dealt with seriously and fairly without prejudice to you or your child. We hope that any areas of concern will be speedily and effectively dealt with to the satisfaction of all concerned. However, should you remain dissatisfied at the response to any conerns you raise, you may wish to raise a complaint. You can find the Concerns and Complaints Policy by clicking the link below, and this will give you all the information you need about this process. 

NSAT Concerns and Complaints Policy SAT Complaints Form